When users contact us or make a reservation, they have to fill up the information including full name, email, phone number, address, date/month/year of birth, country, passport copy, accompanying person information, travel history (according to current government regulations), vehicle number, credit card or payment details, any information about you which you have provided to Premier Residences Phu Quoc resort related to your reservation or stay (such as travel details and preferences), information relating to your purchase and/or receipt of products or services, reviews and suggestions about Premier Residences Phu Quoc properties, customer surveys, closed circuit television audio and images for security purposes and/or any information about you that has been or may be collected, stored, used and processed by Premier Residences Phu Quoc resort from time to time.
All information requested for in the relevant forms and documents is obligatory to be provided by you unless stated otherwise. Should you fail to provide the obligatory information, we may be unable to process your request and/or provide you with relevant services and products.
For example, the provision of your Personal Data is mandatory when you make a reservation to stay at, and check into a Hotel Equatorial property. If you do not provide Premier Residences Phu Quoc resort your Personal Data, Premier Residences Phu Quoc resort will not be able to process your reservation or registration and you will be unable to stay at the Premier Residences Phu Quoc property.
For vendors, suppliers, or service providers, the provision of your Personal Data is necessary for Hotel Equatorial to purchase and pay for the concerned goods and/or services.
The website uses the users’ information to support and provide service information to them.
The users must inform shortly Premier Residences Phu Quoc Resort if you find any unauthorized usage, abuse or privacy information violation from the third party in order to have solutions.
The hotel uses your information for these purposes:
Provide the latest update to you
Contact and solve problem in specific cases
Only use your information to contact and confirm about hotel services that you book
In case receiving a Government’s request: The hotel is responsible to cooperate and provide your information if getting official documents from the Authorities including: Procuracy, Court, Polices who investigate about your violations. On the other hand, no one has the right to infringe on your personal information.
Your information will be stored unless we get your request on information removal. Otherwise, your personal information will keep confidential on the server of www.premierresidencesphuquoc.com
Your Personal Data may be transferred, accessed or disclosed within Premier Residences Phu Quoc or to third parties (financial institutions, auditors, lawyers, company secretaries, software vendors, contractors, organizers, other advisers, travel agencies or insurance companies) for the purposes of processing your reservation for your stay at a Premier Residences Phu Quoc property and/or your receipt of products and services. Premier Residences Phu Quoc may engage service providers or third parties to perform functions on Premier Residences Phu Quoc’s behalf, and consequently may provide access or disclose your Personal Data to such service providers or third parties. Such third parties include, among others: payment processors, travel agents, technology service providers, external auditors, law enforcement, regulatory and governmental authorities in order to comply with statutory and government requirements.
D-EDGE Hospitality Solutions Pte Ltd
Premier Residences Phu Quoc Resort, An Thoi Award, Phu Quoc City, Kien Giang Province.
Phone: +84 (0)297 392 7777
You can ask the hotel to update, correct or remove your personal information. You can send a request to the hotel. When receiving these feedbacks, we will double-check the information, in case it is exactly as reflected by the customer, we will handle it.
Your personal information is under our confidentiality policies. Collecting and using your information are processed with your approval unless the cases by law.
Do not use, transfer, provide or disclose to any third party about your personal information without your consent.
In case the information server is attacked by hacker resulting in the loss of your personal data, the website will be responsible for notifying the case to the investigating authorities for handling and informing the guests.
The guests must provide all relevant personal information such as: Full name, contact address, phone number, email… when book hotel services and take legal responsibility for your information. The hotel is not responsible and does not resolve all claims related to your interests if it considers that all your provided personal information was inaccurate